Refund policy
Return & Refund Policy – Trendorashops
Thank you for shopping at Trendorashops.com.
We want you to enjoy your purchase, and we’re here to help if something isn’t right.
30-Day Return Guarantee
We accept returns within 30 days of delivery.
To be eligible for a return, the item must be:
-
Unused and in the same condition you received it
-
In its original packaging
-
Free from damage, wear, or signs of use
Certain types of items cannot be returned (details below).
How to Start a Return
To begin a return, contact us at:
Please include:
-
Your order number
-
The item(s) you want to return
-
The reason for the return
-
Photos or videos (if item is damaged or defective)
We’ll respond within 24–48 hours with instructions.
Return Shipping
Return shipping costs are the responsibility of the customer unless:
-
The item arrived damaged
-
The item was defective
-
The wrong item was shipped
In those cases, we cover the return shipping costs.
Refunds
Once we receive and inspect your return, we will:
-
Approve or reject the refund
-
Notify you by email of the decision
If approved, your refund will be processed to your original payment method within 3–7 business days.
Refund times may vary depending on your bank or credit card company.
Non-Returnable Items
The following items cannot be returned:
-
Gift cards
-
Personal care items (for hygiene reasons)
-
Used, damaged, or altered items
-
Final sale items (if stated on the product page)
Wrong Address or Failed Delivery
If the package cannot be delivered due to an incorrect address provided by the customer, or if the customer refuses delivery, we cannot issue a refund for the order.
Order Cancellations
Orders can be canceled within 12 hours of purchase.
After 12 hours, orders may already be processed or shipped and can no longer be canceled.
Need Help?
If you have questions about returns, exchanges, or refunds, contact us at:
Business Mailing Address
3165 Boulevard des Sources
Suite 1001
Dollard-des-Ormeaux, QC
H9B 1Z6
Canada
📧 info@trendorashops.com
🌐 www.trendorashops.com
We’re always here to help.
